Melbourne Antenna Services has been operating since 1995. We stand by our genuine 10 year warranty on all parts and installations as we only use premium quality products when performing a TV wall mount service.
You can be assured that if you call us and require warranty service, we will make a time to come out and assess the problem free of charge and we will honour a genuine warranty claim where any workmanship or materials are deficient. Guaranteed 100%.
There are lots of companies out there offering a 10 year warranty on their products and services. What exactly does this mean? This should mean that you are confident choosing this company for their products and services who genuinely are able to offer you a 10 year warranty.
Questions to ask to support a 10 year warranty
How long has the company been in business?
If the company offering the 10 year warranty has been in business for 4 or 5 years, then you need to ask yourself how they could possibly honour a 10 year warranty. They haven’t even proven they can be in business for 10 years. What if they close down before my warranty periods ends? Then what?
Make sure the company you use have been in business for at least the same time period as their warranty or you could end up having to pay further costs to fix an issue with someone else if they are no longer in business.
How much experience do your installers have?
There are a lot of companies who claim to have ’40 years’ experience’ or sometimes even more but this usually just means their installers have a combined number of years of experience in installing these products. For example, they could have 10 installers all with an average of 4 years’ experience, giving them a total of ’40 years’ experience’ but the actual company may have only been in business for 5 years.
Sneaky warranty clauses
Read the fine print!
There are a number of companies offering a 10 year warranty but when you get down to the fine print, you will see that the 10 years is only on labour but they may only have a 3 year warranty on the products they provide. The primary reason for this is they may be using cheap materials made Overseas and therefore, those products may not last 10 years. They may advertise on their websites 10 year warranty but please make sure you ask what that covers and make sure you get it in writing after they have completed the job to avoid any problem in the future.
I have found a company that offers a life time warranty
Really? A life time warranty. Do you really believe this? Will that Company be around for the period of ‘your life time’ to honour a warranty issue? Are you expected to keep your receipt for a ‘lifetime’? Please beware of Companies offering a lifetime warranty. You know the old saying, ‘if it looks too good to be true, then it probably is!’
How can I be sure that my warranty will be honoured?
Melbourne Antenna Services only uses Australian Made premium products which are made in Melbourne. We have found that these products are strong and will last the distance; in the majority of installations, well beyond the 10 year warranty period. When a customer calls Melbourne Antenna Services, you can rest assured that we will actually show up to honour your warranty claim. There are a number of companies who will not even come back if there is an issue.
We have been in business since 1995 and we have heard it time and time again from our customers. They have called out the original company who installed their antenna because they have an issue and the technician doesn’t even show up! There is nothing more frustrating than having to chase someone to fix a problem. Melbourne Antenna Services will show up on time, every time